The film includes old photographs of the shop and tells the story of its owners Stuart and Ethel Baldwin who started the business in 1935, selling mainly household linens. Interviews with present owner Colin Buxton and customer Andrea Browne explain that the shop sold an extensive range of haberdashery merchandise and was especially commended for its personal service. The decision for closure was forced due to changing customer habits and expectation and online shopping habits. Baldwins was proud to still use old fashioned wrapping such as brown paper and string. Its use demonstrated by a shop assistant. The film shows a customer purchasing some goods and various merchandise available in the shop. It also has scenes from a Haywards Heath fete where Baldwins had a tent displaying memorabilia from the business and sold a remainder of stock. Balwin's won a cup at the 1959 Trade's Fair and in 1989 was a winner in the South England Show.